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Social Return on Investment (SROI) and performance measurement

Millar, Ross and Hall, Kelly (2012) Social Return on Investment (SROI) and performance measurement. Public Management Review. pp. 1-19. ISSN 1471-9037 (In Press)

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URL of Published Version: http://www.tandfonline.com/doi/abs/10.1080/14719037.2012.698857

Identification Number/DOI: doi:10.1080/14719037.2012.698857

Social enterprises are being promoted as responsive and innovative way to deliver public services. As part of this promotion, these organizations are being required to demonstrate the social and economic value they generate. Social return on investment (SROI) is a performance measurement tool currently being encouraged to capture this impact. This paper draws on survey and interview data to analyse how SROI is used and understood in health and social care settings. It indicates that despite being accepted as an internationally recognized measurement tool for social enterprise, SROI is underused and undervalued due to practical and ideological barriers.

Type of Work:Article
Date:30 July 2012 (Publication)
School/Faculty:Colleges (2008 onwards) > College of Social Sciences
Department:Health Services Management Centre
Keywords:Social enterprise, social return on investment, SROI, health and social care, social value, performance measurement, impact and outcome measurement
Subjects:H Social Sciences (General)
Institution:University of Birmingham
Copyright Holders:Taylor & Francis
ID Code:1358
Refereed:YES
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